Shipping Time

Shipping times for each product are subject to availability. The estimated shipping time for each product is suggested when you place an order. If your order contains multiple products, the estimated shipping time will depend on which product takes the longest. If you would like to receive the product individually as soon as it is available, please order it separately

Shipping Fee

We offer UPS Ground Shipping on all orders delivered in the 48 contiguous United States. Shipping rates to Hawaii and Alaska may vary. If you need other shipping methods or faster shipping service, please choose on the order page, but extra charges will apply. International shipping will be charged based on shipping address and weight.

Shipping Precautions

For special shipping requirements, please contact customer service at Aputure: shop.us@aputure.com; Aputure orders can only be shipped to the country where the order was placed. Please confirm your address before payment. We are only responsible for the address input at the time and completion of the order. We are not able to guarantee any redirection of any shipment at any time. If you request a change of address after your order has shipped, we cannot guarantee that your order will be updated. In addition, you are solely responsible for all possible risks and costs associated with changing addresses after your order has been shipped. When you place an order, please make sure to enter the correct name, address and contact information so that we can deliver your item smoothly.

Aputure Is Not Responsible For Order Delays Or Refusals Caused By:

Shipping to remote areas may be delayed by 1-2 days. Delay or failure of delivery due to the actions of the consignee. These actions include, but are not limited to: changing addresses after shipment, entering unknown or incorrect addresses, entering incorrect contact information, rejecting shipments, etc. Delay due to force majeure. "Force Majeure" means unforeseeable, unavoidable or insurmountable objective circumstances and other objective conditions that result in delayed shipments, including but not limited to: control or disruption of a country's or region's air or ground transportation system (for example, weather), Communication system disturbances or failures, government actions, changes in postal administration policies, wars, earthquakes, typhoons, floods, fires, heavy rain, fog and other similar events. Air contraband, mobile phones, electronic products, fragile products and other products that cannot provide air transportation services due to aviation safety regulations. Goods that have been confiscated or disposed of for violation of shipping regulations. Mail and packages cannot be delivered to recipient addresses during weekends, national holidays and festivals. The consignee address is a school, work unit or residential area that the courier cannot enter.

Tracking Number

Aputure will send a notification email with the tracking number, or you can log into your Aputure account and check "My Orders" and the tracking number will be there. You can check the status of your package based on the tracking number.

Inspection and Sign

As Aputure products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact Aputure Support.

Once you (or someone else on your behalf) signs for the item, Aputure will consider this as your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact Aputure Support within 24 hours after you receive the package so that we can resolve the problem immediately.

FAQs

How do I track my order status if I don’t have an Aputure account?

Once your order is successful, the system will automatically register an Aputure account for you. The user ID will be the email that you used to place the order. You can track your order by clicking the link below.

After I place an order, how do I change my order before shipment?

The nation, product quantity, category, and color cannot be changed once an order has been placed. If you need to change these details, please cancel the order and purchase again.

Due to different states and cities having different tax rates, we do not allow our customers to change the city, state, or ZIP code after the order has been placed when the order is paid for via credit card or bank transfer. If the order is paid for via Paypal or Affirm, no changes can be made since the payment service provider verifies shipping address information before they approve payment.

How do I cancel after I have submitted the order, but it has not shipped?

If your order has not been shipped, please contact the customer service team to apply for a sales return on the Aputure Store. (shop.us@aputure.com)

If your order has been shipped, you cannot cancel it.

Are there shipping charges for repeated delivery, rejected packages, or returned packages without reason?

Yes. The consignee will be responsible for extra delivery charges if delivery failures are caused by the consignee. Shipment charges for returned products because of order cancellation or package rejection after the goods have been shipped will be at the consignee’s own expense and will be deducted from the refund. Shipment charges for returns without reason will be at the customer’s expense, and will be deducted from the refund.

Under what circumstances will the Aputure Online Store cancel an order unilaterally?

The Aputure Online Store sells and ships products to end-user customers only. You may not commercially distribute, publish, license, or resell any products or services obtained from the Aputure Online Store. We reserve the right to cancel your order and refund the original account if we detect one of the following violations before the goods are shipped out or signed for:

1. Ordered products exceed the purchase limit with the same Aputure account;
2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
3. Aputure receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
4. Aputure determines that the purchase was made through improper means or finds evidence that the order was not made legally.