Please check the product page.

If the “ADD TO CART” button is visible, the item is in stock and ready to ship. Orders will be processed and shipped as soon as possible after purchase.

Orders are typically processed and shipped within one (1) business day after the order is placed. Tracking information is usually updated in the evening once the order has been dispatched.

Please note that processing and shipping times are estimates only and are not guaranteed. Delays may occur during holidays, force majeure events, periods of high order volume (such as Black Friday or Cyber Monday), or other unforeseen circumstances. Pre-order and out-of-stock items are excluded and will be shipped according to the estimated timeline provided on the product page.

If you do not receive your tracking number in time, please contact us at shop.us@aputure.com.

We currently ship from two US warehouses:

Nevada (NV)

Pennsylvania (PA)

Orders are fulfilled based on shipping address and inventory availability. If your order contains multiple items, they may ship separately and arrive at different times.

Free shipping: Orders over $50 selecting UPS Ground

$5 shipping fee: Orders under $50 selecting UPS Ground

UPS 2 Business Day: Shipping cost is calculated based on package weight

Shipping fees are charged only once per order. If your order contains multiple items that need to be shipped separately, no additional shipping fees will be charged for split shipments.

Yes. Please select UPS 2 Business Day at checkout.

Please note: If an expedited order is placed on Friday, it will ship on Monday due to weekend warehouse and UPS closures.

At this time, local pickup is not available.

We currently ship to:

United States

Canada

Please note that any applicable import duties and taxes are the responsibility of the customer and may be charged by UPS during the delivery process.

For non-defective returns, the buyer is responsible for return shipping costs.

Yes. We offer a 14-day return or exchange policy for eligible items.

Refunds are processed within 3-7 business days after we receive the returned package. If you have not received your refund within this timeframe, please contact us at shop.us@aputure.com.

We run multiple promotions throughout the year. Please follow our store updates and announcements for the latest offers.

Yes. If you require an invoice, please contact us after your order has been delivered, and we will provide one.

Yes.

If you represent a tax-exempt organization, please contact shop.us@aputure.com and provide your tax exemption certificate and let us know the products and quantities you would like to purchase.

Once verified, we will issue a tax-exempt invoice for your order.

Addresses may be modified before shipment.

Due to sales tax regulations, we cannot change addresses across tax regions.

If the order has already shipped, address changes may incur carrier interception fees.

Before shipment, you may contact us to change the product or model. Any price difference will be charged or refunded based on the actual price difference. If the products are of equal value, no additional charge or refund will apply.

Orders may be canceled before shipment.

If the order has already shipped, cancellation may incur interception fees.

At this time, we do not support order consolidation.

Note: Whether you would like to change or cancel your order, please contact us at shop.us@aputure.com, and our team will be happy to assist you.

Please contact UPS directly to confirm delivery details first. Occasionally, packages may be:

- Delivered to a neighboring address

- Held at a UPS access point

- Temporarily misplaced by the carrier

If the problem is not resolved, please contact us for assistance.

Please contact our customer service team with:

- Your order number #

- Photos of the damaged item and packaging

We will assist you in resolving the issue as quickly as possible.

All products are covered by a 1-year manufacturer warranty from the original date of purchase. For warranty claims (RMA), please contact us via shop.us@aputure.com for instructions.

Yes, we support product repairs. Please submit a request through our official support page. Our team will provide detailed repair procedures.

Please visit our Help Center for product guides and technical assistance.